- Take advantage of our consulting services to test the feasibility, optimize and/or scale-up your ultrasonic process.
- Use our technical support services to get help with operating an ISM ultrasonic processor or accessories.
- Need help with installing your equipment and training your staff? We provide installation and training for all ultrasonic processors we sell.
Overview
ISM Post-Purchase Services and Customer Support:- System Installation & Training
- Technical Support via Customer Support Portal
- Preventative Maintenance Services
- Warranty & Repair Services
- NanoStabilizer® Processing Training
- Process Development & Optimization Assistance
- Qualification Documentation (OQ/CQ/PQ)
Consulting Services and Process Optimization Assistance are offered to current or prospective customers looking for help with evaluating the feasibility, optimizing and/or scaling up their ultrasonic process. These services are provided at ISM facilities or remotely (e.g., by video conferencing or telephone). Please be advised that ISM does not work with materials that may be hazardous to health, possess a strong smell or are illegal in the State of Florida.
Warranty Support is included with a sale or lease of any ISM ultrasonic processor to make sure it runs as specified (i.e., produces the expected ultrasonic amplitude, power, and frequency output). To get in touch with our technical support team and open a support ticket, please Contact Us.
Installation Support & User Training for ISM Ultrasonic Equipment is a comprehensive, 60 min remote session, designed to ensure your team is fully equipped to operate Industrial Sonomechanics (ISM) equipment efficiently. Whether it’s onboarding new hires, refreshing skills for existing team members, or transitioning staff into new roles, this training helps prevent equipment damage, unnecessary wear and tear, and costly operational mistakes. To schedule a training session, please visit our web store and place an order.
Frequently Asked Questions
What ultrasonic consulting services does ISM offer?
ISM offers ultrasonic process consulting and optimization services for current and prospective customers. Services include feasibility evaluation for new ultrasonic processes, process parameter optimization, scale-up planning (lab to industrial), nanoemulsion and extraction formulation guidance, and qualification documentation (OQ/CQ/PQ) for regulated industries. Consulting is delivered at ISM’s Miami, FL facility or remotely via video conference or telephone.
Does ISM offer technical support for its ultrasonic processors?
Yes. Technical support is provided to all ISM ultrasonic processor customers. Warranty support is included with every equipment sale or lease and covers verification of ultrasonic amplitude, power, and frequency output. Customers can open a support ticket through ISM’s customer support portal. Preventative maintenance and repair services are also available.
Is ISM's installation and training service available remotely?
Yes. ISM’s Installation Support & User Training is a comprehensive 60-minute remote session covering equipment setup, safe operation, maintenance, and troubleshooting for all ISM ultrasonic processors. It is available for new users, new hires, and skill refreshers. Sessions can be scheduled directly through the ISM web store.
Can ISM consult on nanoemulsion formulation development?
Yes. ISM’s application specialists provide nanoemulsion formulation consulting, including guidance on formulation composition, ultrasonic processing parameters, droplet size optimization, and scale-up from lab to production scale. ISM also offers NanoStabilizer® processing training for customers using ISM’s all-in-one formulation products.
Are ISM's consulting services available to non-customers?
Yes. ISM’s process consulting and feasibility evaluation services are available to both current customers and prospective buyers who are evaluating ultrasonic processing for a new application. Please note that ISM does not work with materials that are hazardous to health, have a strong odor, or are illegal in the State of Florida.
