- Take advantage of our consulting services to test the feasibility, optimize and/or scale-up your ultrasonic process.
- Use our technical support services to get help with operating an ISM ultrasonic processor or accessories.
- Need help with installing your equipment and training your staff? We provide installation and training for all ultrasonic processors we sell.
Overview
ISM Post-Purchase Services and Customer Support:- System Installation & Training
- Technical Support via Customer Support Portal
- Preventative Maintenance Services
- Warranty & Repair Services
- NanoStabilizer® Processing Training
- Process Development & Optimization Assistance
- Qualification Documentation (OQ/CQ/PQ)
Consulting Services and Process Optimization Assistance are offered to current or prospective customers looking for help with evaluating the feasibility, optimizing and/or scaling up their ultrasonic process. These services are provided at ISM facilities or remotely (e.g., by video conferencing or telephone). Please be advised that ISM does not work with materials that may be hazardous to health, possess a strong smell or are illegal in the State of Florida.
Warranty Support is included with a sale or lease of any ISM ultrasonic processor to make sure it runs as specified (i.e., produces the expected ultrasonic amplitude, power, and frequency output). To get in touch with our technical support team and open a support ticket, please Contact Us.
Installation Support & User Training for ISM Ultrasonic Equipment is a comprehensive, 60 min remote session, designed to ensure your team is fully equipped to operate Industrial Sonomechanics (ISM) equipment efficiently. Whether it’s onboarding new hires, refreshing skills for existing team members, or transitioning staff into new roles, this training helps prevent equipment damage, unnecessary wear and tear, and costly operational mistakes. To schedule a training session, please visit our web store and place an order.
